![]() 3.) In the right pane, click Client Management > Configure Settings. 2.) In the left pane, click Change Settings. uninstall/upgrade/repair your SEP or what ever else you needed to do. 1.) Right-click the Symantec Endpoint Protection icon in the lower right corner of the screen, and click Open Symantec Endpoint Protection.HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SepMasterService (only if step 1 failed, this will disable your SEP service).delete key “SmcInstData” (this is where the password is keep, you cant delete if service is running).HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC.boot in to safemode (if step one fails).stop the SEP service, from services or command “start smc -stop”.Option 3: Force the removal of the password. Option 2: you could try sylinkdrop or SylinkReplacer to change the client from managed to unmanaged by replacing the sylink.xml to default, but you will most likely need the password as this step requires you to stop the service and will most likely be locked. Disable protection: Open an administrative command prompt and go to: C:Program FilesSentinelOneSentinel Agent version sentinelctl unprotect -k 'agent passphrase. Problem: What to do to upgrade/repair/fix setting on an install of Symantec Endpoint protection when the password is unknown/lost/forgotten. Now find the msiexec.exe process and kill it The picture above is actually from Process Explorer, not Task Manager, but it will have the same name there also. ![]() ONLY DO THESE STEPS IF YOU HAVE AUTHORIZATION TO DO SO. When the password prompt comes up, go into Task Manager by pressing CTRL ALT DEL and choosing Task Manager, then click on the Processes tab. Dont put your company’s system at risk because you don’t like they way its setup. Note: If you system is managed by an IT department and you’re not in IT please seek their help with the problem you are facing. Uninstall Software is an action you can run from a Windows computers Lansweeper webpage and that allows you to remotely uninstall software from the machine. Warning: This will leave your system unprotected and you could damage your system if you don’t know what you’re doing.
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